Youth & Family Services Manager – Wattles Club
The Youth & Family Services Manager (YFSM) is a Club management position that requires critical thinking, strong supervision and customer service skills; and the dedication to creating and maintaining support services for youth and their families. With the direction of Club and Program leadership, the YFSM is responsible for providing guidance, resources and mentorship to Club members and cultivating ongoing opportunities for family engagement.
This position requires an unwavering commitment to the overall mission and vision of the Boys & Girls Clubs of Portland Metro (BGCP) and service to our members. The necessary skills required for this position is an uncompromised dedication to equity and inclusion; a safety-first mindset keeping our staff and members’ safety our #1 priority; and a commitment to success through overseeing the execution of first-class services and resources to our youth and families.
This position works under the direction of the Club Director and collaboratively with the Area Director of Youth & Family Services, the Coordinator of Mental Health Services and BGCP YFSMs to be informed on leading practices to assess and respond to the diverse challenges of the youth and families we serve. The YFSM oversees the delivery of trauma informed practices within their Club environment, mentoring staff and volunteers on the required skills for working with youth exposed to Adverse Childhood Experiences (ACES). This position is responsible for the tracking and evaluation of membership and impact data, as well as ensuring the safety of all members. The YFSM oversees the part-time front desk associate.
FULL POSITION DESCRIPTION
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